We live in a world that runs on online reviews. 91% of people read reviews online, and 84% trust them as much as a recommendation from a friend. There’s no doubt about it: online reviews have replaced word-of-mouth.
This learning pathway will provide you with a comprehensive introduction to concepts for providing a 5-star patient experience! Whether or not your team is focused on boosting your practice’s online review score, every dental practice should consistently work on adding value and ease to their patient experience.
The insights from this learning pathway are vital for anyone new to a patient-facing role as well as those who have worked in a dental practice for years.
Learning Objectives
Maximize the patient experience through the study of key strategies to help you increase practice growth and productivity. At the conclusion of this learning pathway, participants will be able to:
- Create impactful and lasting patient relationships
- Elevate your communication skills to enhance effective patient interaction
- Consistently deliver outstanding customer service to build your ideal practice
- Ask for patient referrals more confidently and consistently
- Answer the telephone in a more professional and productive manner resulting in increased new patient conversions
Learning Pathway Includes
- 3 Topics
- 31 Lessons
- 30 Quizzes
- Learning Pathway Certificate
