Row edge-slant Shape Decorative svg added to bottom

The 5 Star Patient Experience

"Your patients will remember their experience long after the dentistry is forgotten."

episode-14

Learning Pathway Topics

Top Notch Telephone Technique

Episode-1-Featured-Image

17 Lessons

  • The Power of the Phone
  • Elements of Etiquette
  • First Impressions
  • Dealing with Interruptions
  • Mastering Messages
  • Emergencies and Cancellations
    ....and much more
Start Learning Pathway

Roll Out the Red Carpet

8 Lessons

  • Foundations of Customer Service
  • Linkage Communication
  • Identifying Needs and Opportunities
  • The Team's Role as Ambassador
    ....and much more
Start Learning Pathway
episode-2

Referrals and Reviews

episode-12

5 Lessons

  • The Power of the Ask
  • Verbal Skills
  • Repeat, Repeat, Repeat
  • Responding to Reviews
  • ....and much more
Start Learning Pathway

The 3-5 Minute Checkout

7 Lessons

  • Your Grand Finale
  • Linkage Communication
  • The Appointment Slip
  • Happy Patients Attract
  • The Doctor 
  • The Assistant/Hygienist
    ....and much more
Start Learning Pathway
episode-8

Report

Harassment or bullying behavior
Contains mature or sensitive content
Contains misleading or false information
Contains abusive or derogatory content
Contains spam, fake content or potential malware

Block Member?

Please confirm you want to block this member.

You will no longer be able to:

  • See blocked member's posts
  • Mention this member in posts
  • Invite this member to groups
  • Message this member
  • Add this member as a connection

Please note: This action will also remove this member from your connections and send a report to the site admin. Please allow a few minutes for this process to complete.

Report

You have already reported this .